FAQ

What is the main benefit of the holiday plus UNLIMITED membership?
The main benefit of holiday plus UNLIMITED membership includes an unlimited amount of holiday plus Hotel Vouchers:

  • which pay for accommodation for an unlimited amount of Hotel stays (based on double occupancy)
  • which are available for the holiday plus UNLIMITED member and a second person
  • during the course of the membership
  • You can stay at the holiday plus UNLIMITED partner hotels from 1 - 6 nights (each hotel explains how many nights it will accept when paid with a holiday plus Hotel Voucher); the nights have to be paid with the holiday plus Hotel Voucher. The amount of Hotel Vouchers (= the amount of nights you can pay with Hotel Vouchers) you can use at the Hotel, is described at each Hotel listed on the website.

Which additional benefits does the holiday plus UNLIMITED membership include?
Additional to the unlimited amount of holiday plus Hotel Vouchers that you can use for payment for the accommodation, you will receive additional Hotel Specials. Please refer to the dedicated Terms & Conditions (especially with regard to the booking procedure and payment details) of these Hotel Specials.

What are Hotel Specials?
Hotel Specials are attractive short breaks designed around a special theme such as Wellness, Sport and Dine & Wine to name but a few, in selected and unique locations throughout  Europe. These short breaks do not necessarily include the compulsory dinner but the Hotel will ask for a minimum consumption to be used against their Hotel services. Hotel Specials can only be booked through the Connex Reservation Service via e-mail and can not be booked directly with the Hotel.

Why do I need a holiday plus Hotel Voucher?
You will need the holiday plus Hotel Voucher as a means of payment for your holiday plus UNLIMITED Holiday. You will also need the holiday plus Hotel Voucher in order to identify yourself as a holiday plus Unlimited member.

You will pay your accommodation (Hotel Stays) with the Hotel Voucher and you will pay part of your Hotel Specials with the Voucher. As a holiday plus UNLIMITED member you can use (and print through the website) as many Hotel as you want and need.

Do I have to pay anything else at the Hotel?
Any additional cost that may apply is explained at the Hotel description on the website.

How do I book a Hotel?
Please choose your Hotel and/ or your Hotel Special on the holiday plus Unlimited website. You will find with each Hotel and Hotel Special, a detailed booking procedure as well as all of the information required in order to make the booking as a holiday plus Unlimited member.

You can either book your Hotel and Hotel Special online or via telephone (where indicated). The exact booking procedure depends on which offer you choose. It is therefore important and critical for you to read the respective Terms & Conditions before you send the booking request. In order to enjoy your holiday plus UNLIMITED Holiday you will need the respective holiday plus Hotel Vouchers as means of payment and identification, which you can request online at each holiday offer.

Why do I need to register my Name and Date of Birth and why can't I change this later?
Only through the combination of Name (First and Surname) and Date of Birth are we able to link your person with your unique membership. The holiday plus UNLIMITED membership is non transferable.

Why is the Hotel and Hotel Special which I choose no longer available?
Each Hotel and Hotel Special available is presented and promoted on the holiday plus UNLIMITED website. The holiday plus UNLIMITED offers are being kept up to date on a daily basis and as a result the offer not only will increase every day but will also be seasonally adapted.  Connex will also change from time to time the selection of Hotels available, and replace existing Hotels and Hotel Specials with new Hotels and Hotel Specials. The holiday plus UNLIMITED programme is a dynamic Holiday programme and as a result will change and amend its offers from time to time.

Nobody responds to my booking request. What shall I do?
Please contact either the Hotel/ Hotel Reservation again, if necessary via telephone. If you do have questions in regards to your booking, you can do this via telephone.

Why does the Hotel not confirm my requested dates?
Each Hotel will experience a period of high demand at specific times of the year. All bookings are subject to availability at the requested Hotel. Hotels do promote and make their inventory available to Tour Operators. It therefore can happen, that the Hotel is overbooked and as a result you will not receive confirmation of your booking at the requested dates. We suggest you contact the Hotel directly (via telephone), asking which alternative dates are available or, search for alternative accommodation.

I can not take my already booked Holiday. What do I need to do?
Please inform the Hotel/ Hotel Reservation at your earliest convenience. Cancellation and any related costs hereof are subject to the Terms & Conditions of each Hotel. 

Who publishes the holiday plus UNLIMITED programme?
Connex Marketing GmbH is the publisher of holiday plus UNLIMITED programme. Connex was established in 1986 and operates in 11 European countries.

Can I purchase a holiday plus UNLIMITED membership directly through the local Connex Branch?
No, holiday plus UNLIMITED is only available through selected companies.