| FAQ |
| What basic services does a holiday plus hotel voucher include? The holiday plus Hotel Voucher includes, as basic services, 1 overnight stay for 2 persons in a double room at a holiday plus partner hotel of your choice. What are the additional benefits of a holiday plus hotel voucher? In addition to the basic services, you have numerous hotel specials with special offerings to choose from. Please pay careful attention to the details of the individual offerings and to the booking instructions. What are Hotel Specials? Hotel Specials are offers that differ from the basic services of the holiday plus Hotel Vouchers, and that include special offerings. Hotel Specials are attractive short-holiday offers with special focal points such as wellness and sports, fine foods, etc., at selected hotels. With these short holidays it is not obligatory to purchase an evening meal; instead, the guest simply has a minimum consumption obligation. This sum can be used for restaurant services or, in part, for other hotel services! The booking is to be made exclusively through the Connex reservations centre. It is not possible to make reservations directly with the hotel. How can I redeem a holiday plus Hotel Voucher? Holiday plus Hotel Vouchers can be redeemed for overnight stays at numerous holiday and city hotels. Furthermore, you have many additional possibilities to redeem your holiday plus Hotel Voucher. Within the scope of our Hotel Specials you can find attractive offers for particular services, for which you can redeem your holiday plus Hotel Voucher in diverse manners. What other hotel costs will I be responsible for? You will find this information under the specific hotel or offer. May I use several holiday plus Hotel Vouchers for a longer stay at a hotel? Yes. Please inquire how many vouchers you are allowed to redeem for each particular hotel or offer. How does the booking work? On this website, choose your desired hotel from the extensive list of hotels or from the short-holiday offers that are part of our Hotel Specials. For every hotel or Hotel Special, you will find a detailed description and information on how you can make reservations with holiday plus Hotel Vouchers. You can make reservations for your hotel or Hotel Special either through the online reservations system on this website or by phone. The exact reservations procedure will vary with each offer. Thus, please pay careful attention to the particular instructions for booking. Why is the hotel or Hotel Special that I had chosen no longer a part of the selection? All hotels and Hotel Specials that are currently available as options for the holiday plus programme are presented on this website. The holiday plus offer is continuously updated and expanded, and is also dependent on the season. For this reason, many existing hotels and Hotel Specials can be temporarily (e.g. due to capacity bookings) or permanently removed from the programme and replaced with other hotels/Hotel Specials. I have received no reply to my reservations enquiry. What can I do? Please contact the hotel or hotel reservations centre once again, by phone if necessary. Any questions regarding booking details can be discussed by phone. Why has the hotel not confirmed my desired dates? At certain times there could be a higher volume of bookings in a region. All reservations are dependent upon the number of rooms available in a particular hotel. Hotels make their contingent of rooms available to different travel operators. It is thus possible that the contingent of rooms for holiday plus has already been depleted, while a different operator still has rooms available for booking. I will not be able to use my reservation. What can I do? Please inform the hotel or hotel reservations centre as quickly as possible that you will not be able to take your planned holiday. Cancellation fees vary depending upon the hotel/Hotel Special. In general, however, the hotel or supplier’s respective cancellation policy will apply. Who is the issuer of holiday plus Hotel Vouchers? The issuer of the holiday plus Hotel Vouchers is the company Connex Marketing GmbH, headquartered at 4600 Wels, Austria. It is an international supplier of unique holiday programmes since 1986. Can I also obtain holiday plus Hotel Vouchers directly from Connex Marketing GmbH? No, holiday plus Hotel Vouchers cannot be obtained directly from Connex Marketing GmbH. They are exclusively obtained as part of individual companies' marketing campaigns. |